Refund policy

Refund & Right of withdrawal

The provisions of this article only apply to Buyers who, in their capacity as consumers, purchase products from a distance on the Website of the Seller.

In such a case, the Buyer has the right to withdraw from the contract within 14 (14) calendar days without giving any reason.

The withdrawal period expires fourteen (14) calendar days after the day on which the Buyer or a third party designated by the Buyer, who is not the carrier, physically receives the product.

In order to exercise the right of withdrawal, the Buyer must inform the Seller (address: Oudstrijderslaan 56, 3500 Hasseltt, e-mail address: noemie@complimenti.be) by means of an unambiguous statement (eg in writing by post or e-mail). to withdraw from the decision.

In order to comply with the withdrawal period, the Buyer must send his notice regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Buyer must return the products immediately or in any case no later than fourteen (14) calendar days after the day on which he has notified his decision to cancel the agreement to the Seller, or return it to the Seller. The

The buyer is on time if he returns the products before the period of fourteen (14) calendar days has expired.

The direct costs of returning the products are at the expense of the Buyer. If the returned product is in some way reduced in value, the Seller reserves the right to hold the Buyer liable and demand compensation for any value reduction of the products resulting from the use of the products by the Buyer. that goes beyond what is necessary to determine the nature, characteristics and functioning of the products. Only items that are in the initial state and in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back. If the Buyer revokes the agreement, the Seller will repay all payments received by the Buyer, including the standard delivery costs, to the Buyer within a maximum of fourteen (14) calendar days after the Seller has been informed of the decision of the Buyer. Buyer to cancel the agreement. In the case of sales contracts, the Seller can wait with the repayment until he has received all the products back, or until the Buyer has shown that he has returned the products, whichever comes first. Any additional costs resulting from the choice of the Buyer for a different method of delivery than the cheapest standard delivery offered by the Seller will not be refunded. The Seller pays back the Customer with the same payment method with which the Buyer has performed the original transaction, unless the Buyer has expressly agreed otherwise; in any case, the Buyer will not be charged for such reimbursement. The Buyer can not exercise the right of withdrawal for: - the supply of products manufactured according to the specifications of the Buyer, or which are clearly intended for a specific person; - the delivery of goods that spoil quickly or with a limited shelf life; - the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery; - the delivery of goods which, after delivery, are irrevocably mixed with other products by their nature;

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