Terms of service

Terms and Conditions Complimenti 

1. The Seller

 Complimenti with registered office at Oudstrijderslaan 56, 3500 Hasselt, registered at the Crossroads Bank for Enterprises under number 0600.878.772 (RPR Antwerp, Hasselt section) with VAT number BE 0600.878.772, telephone number +32 477 859 193 and e-mail mail address noemie@complimenti.be ("Seller"). 

2. Application 

These general terms and conditions govern the relationship between you as the buyer ("Buyer") and the Seller (hereinafter also "we" or "us") and thus apply (i) to the use by you of www.complimenti.be (" Website "), (ii) on any offer made by the Seller to the Buyer and (iii) to every agreement entered into between the Seller and the Buyer. An agreement not only concerns every direct sale to the Buyer (eg via a home party), but also any distance sales by the Seller (eg order by the Buyer via the Website). Before a distance sale is concluded, the text of these general terms and conditions is clearly made available to the Buyer. The Buyer will therefore expressly accept these general terms and conditions when placing an order, thereby agreeing to its applicability.

3. Offer, price, costs and acceptance of the order

Despite the fact that the online catalog and the Website are compiled with the utmost care, it is still possible that the information provided is incomplete, incorrect or not up-to-date. Mistakes or errors in the offer do not bind the Seller. The Seller is only bound by an obligation of best effort with regard to the accuracy and completeness of the information provided. The Seller is in no way liable for purely material errors, typesetting or printing errors.

All prices are expressed in euros, always including VAT and all other taxes or taxes that are required by the Buyer. If delivery, reservation or administrative costs are charged, this will be mentioned separately. The indication of price only refers to the products as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price or deviate from the product.

If the Buyer has questions about, for example, offer, price, sizes, color, availability, delivery period or delivery method or if he has any doubts about the information provided, we always request the Buyer to contact the Seller in advance with the e-mail address noemie @ complimenti.be.

The offer is valid as long as stocks last and can at any time be adjusted or withdrawn by the Seller for any reason (eg upon depletion of stock, in case of force majeure, ...). The Seller can not be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Offers are always without obligation. The Seller is only bound by an order after it has been confirmed in writing that the delivery was sent or is ready for collection.

4. Delivery or collection

If it is opted for delivery by the Seller to an address chosen by the Buyer:

Products are only delivered in the countries for which the website allows delivery.

The delivery of products will take place as soon as possible and in principle no later than the expected time that has been passed on in the individual order confirmation. Unless otherwise agreed or explicitly stipulated otherwise, this is within maximum thirty (30) days of receipt and acceptance of the order. Faulty delivery addresses are the responsibility of the Buyer and may give rise to additional costs.

The stated delivery times are not binding, but are only given as an indication. No delay in delivery can lead to termination of the agreement or payment of compensation in favor of the Buyer, except in case of deliberate delay. We have the right to make partial deliveries.

Any visible damage and / or qualitative shortcoming of a product or other shortcoming on delivery or collection must be immediately reported to the Seller by the Buyer.

The risk of loss or damage passes to the Buyer from the moment that he (or a third party designated by him, who is not the carrier) has physically acquired the products.

5. Retention of title - right of retention

 The delivered products remain the property of the Seller until full payment of the price, including all costs and charges, negligence interests and fees. In case of non-payment we reserve the right to take back the products, by operation of law and at the expense of the Buyer. The Buyer undertakes, if necessary, to inform third parties of the Seller's retention of title, eg to anyone who seizes the products that have not yet been paid for. The Seller reserves a right of retention in the event of an unpaid invoice. 

6. Complaints

 Complaints must, in order to be admissible, to the Seller at the e-mail address noemie@complimenti.be to arrive: (a) in case of complaint for non-conforming delivery, immediately and (b) in case of hidden defects, within the two (2) months after discovery of the defect or after the moment when such discovery could reasonably have taken place. The receipt of the products by the Buyer covers any possible defect or non-conformity that could then be determined.

7. Warranty 

Pursuant to the law of 21 September 2004 concerning the protection of consumers in the sale of consumer goods, the consumer has statutory rights. This legal guarantee applies from the date of delivery to the first owner. To make an appeal to the guarantee, the Buyer must be able to present a proof of purchase. Buyers are advised to keep the original packaging of the products. For products that were purchased on the Website and delivered to the Buyer, the Buyer must contact the Seller at the e-mail address noemie@complimenti.be and return the item to the Seller at his expense. If the defect, established during the warranty period, is not reported within no more than two (2) months after determination, any right to repair or replacement will lapse. The warranty is never applicable to defects resulting from accidents, neglect, falls, use of the product in violation of the purpose for which it was designed, non-observance of the instructions for use or manual, modifications or changes to the article, harsh use, poor maintenance, or any other abnormal or incorrect use. Defects that manifest themselves after a period of 6 months following the date of delivery or collection are deemed to be no hidden defects.

8. Right of withdrawal

The provisions of this article only apply to Buyers who, in their capacity as consumers, purchase products from a distance on the Website of the Seller.

In such a case, the Buyer has the right to withdraw from the contract within 14 (14) calendar days without giving any reason.

The withdrawal period expires fourteen (14) calendar days after the day on which the Buyer or a third party designated by the Buyer, who is not the carrier, physically receives the product.

In order to exercise the right of withdrawal, the Buyer must inform the Seller (address: Oudstrijderslaan 56, 3500 Hasselt, e-mail address: noemie@complimenti.be) by means of an unambiguous statement (eg in writing by post or e-mail). to withdraw from the decision.

In order to comply with the withdrawal period, the Buyer must send his notice regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Buyer must return the products immediately or in any case no later than fourteen (14) calendar days after the day on which he has notified his decision to cancel the agreement to the Seller, or return it to the Seller. The

The buyer is on time if he returns the products before the period of fourteen (14) calendar days has expired.

The direct costs of returning the products are at the expense of the Buyer. If the returned product is in some way reduced in value, the Seller reserves the right to hold the Buyer liable and demand compensation for any value reduction of the products resulting from the use of the products by the Buyer. that goes beyond what is necessary to determine the nature, characteristics and functioning of the products. Only items that are in the initial state and in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back. If the Buyer revokes the agreement, the Seller will repay all payments received by the Buyer, including the standard delivery costs, to the Buyer within a maximum of fourteen (14) calendar days after the Seller has been informed of the decision of the Buyer. Buyer to cancel the agreement. In the case of sales contracts, the Seller can wait with the repayment until he has received all the products back, or until the Buyer has shown that he has returned the products, whichever comes first. Any additional costs resulting from the choice of the Buyer for a different method of delivery than the cheapest standard delivery offered by the Seller will not be refunded. The Seller pays back the Customer with the same payment method with which the Buyer has performed the original transaction, unless the Buyer has expressly agreed otherwise; in any case, the Buyer will not be charged for such reimbursement. The Buyer can not exercise the right of withdrawal for: - the supply of products manufactured according to the specifications of the Buyer, or which are clearly intended for a specific person; - the delivery of goods that spoil quickly or with a limited shelf life; - the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery; - the delivery of goods which, after delivery, are irrevocably mixed with other products by their nature;

9. Force majeure

In case of force majeure, the Seller is not obliged to fulfill its obligations. In this case, the Seller may suspend its obligations for the duration of the force majeure or terminate the agreement definitively.

Force majeure is any circumstance beyond the will and control of the Seller that prevents the fulfillment of all or part of its obligations. This includes, among other things: strikes, fire, business interruptions, energy disruptions, disruptions in a (telecommunications) network or connection or communication systems used and/or the unavailability of the Seller's website at any time, non-delivery or late delivery by suppliers, ...

10. Payment - Late payment

We reserve the right, in the event of every full or partial non-payment of an invoice on the due date or any other infringement of the Buyer to its obligations under the agreement, by operation of law and without notice of default, the execution of all agreements with the Buyer. suspend or terminate it with immediate effect, without the need for any legal intervention and to demand immediately all outstanding debts or to carry out the delivery only for cash payment, notwithstanding prior agreements and without prejudice to any other right which we may apply.

11. Personal data – Privacy

We respect the privacy of all users of the Website and ensure the confidential nature of the information provided by the Buyer. The Seller therefore complies with the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data.

By consulting or ordering the Website on the Website, you expressly authorize the processing and use, in accordance with this article, of your personal data for purposes such as the administration of the customer base, the management of the orders, deliveries and invoices, monitoring solvency, marketing and advertising.

The Seller will thus only be able to collect data better for internal use and for the Buyer to use it, both directly by collecting the data provided by the Buyer at the time of the order and indirectly (via the use of cookies, see article 12, which allows the Seller to optimally adapt the content and layout of the site to you.

The processing for marketing purposes and the individualized advertising only takes place if you have expressly agreed to this during the order process. You have the right at all times to oppose the processing for direct marketing purposes free of charge. To this end, you can always contact the Seller (noemie@complimenti.be).

We treat your information as confidential information and will not pass on, rent or sell it to third parties.

You have a legal right to inspect and correct your personal data. Subject to proof of identity (copy of identity card), you can receive the written notification of your personal data via a written, dated and signed request to the Seller (address: Oudstrijderslaan 56, 3500 Hasselt and e-mail address: noemie@complimenti.be). . If necessary, you can also request that you correct the data that would be incorrect, incomplete or non-pertinent.

The Buyer is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, the Seller does not have access to your password.

The Seller reserves the right to keep online (anonymous) visitor statistics in order to view which pages of the Website are visited to which extent.

If you have questions about this privacy statement, you can contact us at noemie@complimenti.be.

12. Use of cookies

During a visit to the Website, "cookies" can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a Website in the browser of your computer or on your mobile device when a website is consulted. Cookies can not be used to identify people, a cookie can only identify a machine.

Only "first party cookies" are used. These are technical cookies that are used by the visited site itself and that aim to make the site function optimally.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements can not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

13. Liability

The Seller is not liable for human damage and / or business and / or consequential loss, which would be directly or indirectly the result of the products sold.

The Seller is in no way liable for viruses or damage to a computer, telecommunication equipment or other property as a result of visiting or using the Website, or downloading material from the Website.

The Seller is not liable for damage caused as a direct or indirect result of: force majeure, errors and / or negligence of the Buyer and his legal or factually appointed or any other external cause.

Any liability and / or obligation of the Seller is always limited to the amount effectively paid by the Buyer for the order concerned, excluding B.T.W., without taking into account the cause and extent of the damage.

14. Various provisions

Proof: The Buyer accepts that electronic communications and backups can serve as proof.

Divisibility: If an article of these general terms and conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the remaining articles and the invalid, illegal or void clause shall be deemed to have been replaced by a provision that is as close as possible to the original provision, but is not invalid, illegal or void.

Withdrawal: The fact that the Seller fails to demand the strict application of one of the provisions of these general terms and conditions can not be regarded as the tacit waiver of the rights which the Seller has under these general terms and conditions and does not prevent the Seller from later on. to comply with those provisions.

Modification of general conditions: The seller reserves the right at all times to change these general conditions without prior notice. The general terms and conditions can be supplemented by other conditions if explicitly referred to there.

Internet risks: The Buyer is aware of the limitations and risks of using the internet or any other medium with which the website is made available now and in the future. The Buyer is also aware of the risks of digitally or electronically storing and transferring information. The Buyer accepts that the Seller can not be held liable for any damage, through the use of our websites or internet, as a result of the aforementioned risks.

Intellectual property: The complete contents of the Website including texts, all visual elements as sound elements, including the technology, photos, images, moving images, sounds, illustrations and software used for this purpose are the property of the Seller or the property of his suppliers, related companies, licensees and / or content providers. These parts are protected by copyright or by other rights. These parts may therefore only be used with the prior written consent of the Seller

15. Applicable law - competent court

Belgian law applies, with the exception of the rules of private international law. In case of disputes, only the courts of the judicial district Limburg, Hasselt department, are competent.